Our commitment to customer satisfaction includes transparent refund and return policies.
At EARTHENLY PRIVATE LIMITED, we strive to ensure complete customer satisfaction with our manufacturing and digital marketing services. This refund policy outlines the terms and conditions under which refunds may be requested and processed.
Our refund policies vary depending on the type of service provided, the stage of project completion, and the specific circumstances of each case. We encourage customers to review this policy carefully before engaging our services.
• Full refund (100%) if cancelled within 24 hours of order confirmation
• 90% refund if cancelled within 48 hours of order confirmation
• 80% refund if cancelled before material procurement begins
• Processing fee of ₹500 may apply for administrative costs
• 50% refund if cancelled when production is less than 25% complete
• 25% refund if cancelled when production is 25-50% complete
• No refund if production is more than 50% complete
• Completed portions will be delivered as per agreement
Custom furniture orders are made specifically to customer specifications and cannot be resold. Therefore, different refund terms apply:
• 90% refund if cancelled within 24 hours of design approval
• 70% refund if cancelled before material cutting begins
• 30% refund if cancelled during early production stages
• No refund once production is 30% complete
• Design and consultation fees are non-refundable
• Full refund if cancelled within 12 hours of order
• 80% refund if cancelled before production starts
• 40% refund if cancelled during production
• No refund for completed items unless defective
• Custom frames follow custom furniture refund policy
• 30-day notice required for service cancellation
• Prorated refund for unused portion of current month
• Setup fees are non-refundable after work begins
• Ad spend budgets are separate and non-refundable
• Work completed up to cancellation date is billable
• 100% refund if not satisfied within first 30 days
• Must provide specific feedback on service deficiencies
• Opportunity for service improvement before refund
• Ad spend and third-party costs excluded
• 90% refund if cancelled within 48 hours of project start
• 70% refund if cancelled before 25% completion
• 40% refund if cancelled before 50% completion
• 20% refund if cancelled before 75% completion
• No refund if project is more than 75% complete
• Completed deliverables will be provided
• Management fees are refundable based on service period
• Ad spend budgets are non-refundable once campaigns are live
• Platform fees and third-party costs are non-refundable
• Performance guarantees do not include refunds for ad spend
• Campaign optimization continues until cancellation
We stand behind the quality of our manufacturing. If you receive a defective product:
• Full refund or replacement for manufacturing defects
• Defects must be reported within 7 days of delivery
• Photo evidence of defects may be required
• We will arrange pickup of defective items at no cost
• Refund includes original shipping costs for defective items
For digital marketing services that don't meet agreed standards:
• Opportunity to correct issues before refund consideration
• Partial refund for substandard deliverables
• Full refund if services completely fail to meet specifications
• Performance metrics must be clearly documented
• External factors affecting performance will be considered
1. Contact our customer service team via email or phone
2. Provide order number and reason for refund request
3. Submit any required documentation or evidence
4. Allow our team to review and respond within 48 hours
5. Follow any additional instructions for product return
• Initial review and response: 48 hours
• Refund approval decision: 3-5 business days
• Processing time: 5-7 business days after approval
• Bank transfer time: 2-3 additional business days
• Total timeline: 10-15 business days from request
• Refunds will be processed to the original payment method
• Bank transfers for large amounts or international payments
• Cash refunds only for cash payments under ₹10,000
• Credit notes may be offered for future services
• Processing fees may be deducted from refund amount
• Custom materials ordered specifically for your project
• Design consultation fees after work begins
• Delivery and installation charges
• Items damaged by customer misuse
• Products modified by third parties
• Items ordered with special finishes or treatments
• Third-party advertising spend
• Platform fees and subscription costs
• Domain and hosting fees
• Software licenses purchased for client
• Completed research and strategy documents
• Training sessions and consultations
For manufacturing products that are eligible for return, the following conditions must be met:
• Items must be in original condition with no damage
• All original packaging and accessories must be included
• No signs of use, wear, or modification
• Assembly instructions and hardware must be complete
• Custom items cannot be returned unless defective
• Contact us for return authorization before shipping
• Use original packaging or equivalent protective packaging
• Include all documentation and accessories
• Ship via trackable method with insurance
• Customer responsible for return shipping costs unless defective
If you disagree with our refund decision or have concerns about the refund process:
• Request escalation to senior management
• Provide additional documentation or evidence
• Allow 5-7 business days for review
• Receive detailed explanation of final decision
• Consumer protection agencies in your jurisdiction
• Mediation services for commercial disputes
• Legal action as a last resort
• All disputes subject to Indian law and jurisdiction
In case of events beyond our control that prevent service delivery:
• Natural disasters, pandemics, or government restrictions
• Full refund for undelivered services
• Partial refund for partially completed work
• Option to reschedule services when possible
• No liability for consequential damages
In the unlikely event of business closure:
• Advance payments will be refunded according to legal requirements
• Completed work will be delivered where possible
• Digital assets and files will be transferred to clients
• Refund priority based on payment date and amount
• Communication through official channels only
For all refund requests and related inquiries, please contact us:
Refund Department: EARTHENLY PRIVATE LIMITED
Email: refunds@earthenly.com
Phone: +91 653 551 9876 (Mon-Fri, 9 AM - 6 PM)
Address: KB/16-17/12 KISHOREGANG, KAKRABAN, KAKRABAN, South Tripura, Tripura, India, 799105
Customer Service: support@earthenly.com
CIN: U36109TR2019PTC013737
Please include your order number, contact information, and detailed reason for the refund request in all communications.
Last updated: January 2024
This refund policy is effective as of the date of your first purchase or service engagement.
We reserve the right to modify this policy with 30 days' notice to existing customers.